Delay Repay is a national scheme train companies use to compensate passengers for delays.
You can claim compensation if you’re delayed by 15 minutes or more when you travel with us
(except when delays are caused by planned engineering work).
This portal is only for ordinary Delay Relay claims. If you have any unusual circumstances that you need to discuss with us, or require a written response do not use this website. Please use our contact us form which can be located here.
For more information, please visit our guide to Delay Repay